Our Privacy Policy

We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.



Human Angels (Human Angels Ltd) is the data controller and responsible for your personal data (collectively referred to as Human Angels "we", "us" or "our" in this privacy policy).

We have appointed a data protection officer (DPO) who is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this privacy policy, contact hello@thehumanangels.com.


You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

Purpose of this privacy policy


This privacy policy aims to give you information on how we collect and process your personal data through your use of this website, including any data you may provide through this website when you sign up or take part in our interactive services.


This website is not intended for children and we do not knowingly collect data relating to children under the age of 18.


This website is intended for use by people accessing the website from the United Kingdom and we are compliant with the data protection laws of the United Kingdom.


It is important that you read this privacy policy together with any other privacy policy or fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy policy supplements other notices and privacy policies and is not intended to override them.


Changes to the privacy policy and your duty to inform us of changes

We keep our privacy policy under regular review. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.


Third-party links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.


The data we collect about you

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).


We store the following data for all users, whether registered or not:


Technical Data such as IP address, cookies, device ID ??" to identify your web browser and device.


Usage Data such as  page browsing information and search information ??" to enable us to show you more relevant things and to understand how people use Human Angels, so we can improve it.  Within our user database, we assign your internet browser and device a unique 'Identity Number'. Against this identity number we record the topic of the content that your device is viewing or creating ??" in other words, your device’s 'reading habits'. This helps us to show you things you may find relevant (including ads) and help us to develop the site to be of most interest to users.


We use Google Analytics to report on page views in aggregate to help us understand usage trends. We do not pass your personal data to Google and your IP address is anonymised before we share this information with Google Analytics. Google uses cookies and can learn about your browsing on Human Angels to inform Google ads and other Google services, as explained here: https://policies.google.com/privacy/partners


We store the following information for registered members:


Identity data Including name and contact data such as your e-mail address. We don’t sell your email address to anyone else.


Profile Data Includes your username and password so that you can log in, your posts, interests, preferences, feedback and survey responses. 


Relationship Data Discussions that take place over email or via private messages between you and Human Angels ??" so that we have a record.  A summary of any actions we may have taken with regard to your use of Human Angels (usually in response to reported posts) ??" so that we have a record and can moderate fairly.


Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.


We also store the following optional data for registered members:


Registration data Facts about you that you choose to provide in the sign-up process. We do not share this information with anyone else. Provision of this data is optional; you can skip this stage.


Private Messages that you choose to send other users.


We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your usage data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.

We only collect  Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data) if you voluntarily provide this information when accessing our interactive services. You should understand this will then be published and accessible to all. Nor do we collect any information about criminal convictions and offences.


If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.


How is your personal data collected?

Primarily this is by you giving us information. We may receive personal data about you from third parties:

Technical Data from the following parties:

analytics providers such as Google based outside the EU

advertising networks

search information providers

Contact, Financial and Transaction Data from providers of technical, payment and delivery services inside or outside the EU

Identity and Contact Data from data brokers or aggregators

Identity and Contact Data from publicly available sources


You can delete your account by contacting hello@thehumanangels.com. Your Human Angels posts won’t be deleted, but there will no longer be any personal information associated with them.


How we use your personal data


We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:


To enable you to access and use the site in accordance with our website terms of use.

Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.


Where we need to comply with a legal obligation.

Generally consent is the lawful basis that we rely on when processing your personal data in order to facilitate your access and use of the site.  


Purposes for which we will use your personal data

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.


Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.



Type of data

Lawful basis for processing including basis of legitimate interest

To register you as a new user

(a) Identity

(b) Profile

Performance of a contract with you, consent.

To enable you to use our site, which shall include posting content and contacting you about our services

(a)Technical Data

(b) Usage Data

(c) Identity

(d) Profile

(e) Marketing and Communications

(a) Consent

(b) Necessary for our legitimate interests


To manage our relationship with you which will include:

(a) Notifying you about changes to our terms or privacy policy

(b) Asking you to leave a review or take a survey

(a) Identity


(c) Marketing and Communications

(a) Performance of a contract with you

(b) Necessary to comply with a legal obligation

(c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)

To enable you to partake in a prize draw, competition or complete a survey

(a) Identity

(c) Profile

(d) Usage

(e) Marketing and Communications

(a) Consent

(b) Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business)

To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)

(a) Technical Data

(b) Usage Data


(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)

(b) Necessary to comply with a legal obligation

To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you

(a) Identity

(b) Contact

(c) Profile

(d) Usage

(e) Marketing and Communications

(f) Technical

Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)

To use data analytics to improve our website, products/services, marketing, customer relationships and experiences

(a) Technical

(b) Usage

Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)

To make suggestions and recommendations to you about goods or services that may be of interest to you

(a) Identity

(b) Contact

(c) Technical

(d) Usage

(e) Profile

(f) Marketing and Communications

Necessary for our legitimate interests (to develop our products/services and grow our business)


Posting on Human Angels  

Of your Identity, Profile and Registration data, only your Human Angels username is displayed on screen for other users to see ??" Human Angels are visible to anyone on the internet. So when posting, you should bear in mind that any personally identifying details you include in the text or pictures you post could be seen by anyone.

Registered members of Human Angels can start discussions and add comments under our website terms of use. This is optional in the sense that it’s up to you whether you post on Human Angels or not; if you do post we always store the contents of those posts. These posts are public, but of your registration data, only your username is displayed on-screen. Your username is picked by you when you Human Angels; on Human Angels you can change it at any time by contacting hello@thehumanangels.com.


Human Angels forums are visible to search engines. This means that any personal information users choose to share in their posts on a Human Angels forum can be seen widely. We cannot control who sees these posts.


In all your posts across Human Angels, in personal messages to other users, and in choosing your username, you should be mindful about the possibility that information you choose to disclose could lead to someone working out who you are in ‘real life’. For example, anything that references your real life name, where you live or your date of birth could make it easy for someone to work out who you are.

As adults you decide what information you choose to share on Human Angels. That said, if you’re ever worried that you’ve said too much, hit ‘report’ on one of your posts and explain the problem to our moderation team; they will be happy to help if they can.  You can request a retrospective name change ??" this means that all your previous posts will appear under a different username.

You should be aware that the moderation team and a small number of other members of Human Angels have access to your Talk posts and can see that content in combination with your registration data. We restrict the number of people who have access to this data to the minimum and we constantly review this.

Your permissions and choices

You can change your Identity, Profile and Registration data and your email preferences or delete your account on Human Angels at any time. You can also manage your cookie preferences ??" click on this section for how to do this, but remember it may affect how well this site works. You can delete your account by going to My Account.

If you have signed in using Facebook or Google, you can stop access at any time via your Facebook or Google account settings. If you still wish to post on Human Angels, you’ll then need to register a username and password via the Registration page.


Logging in by Google or Facebook

You can choose to log in to Human Angels using Facebook or Google. When you do this, Facebook or Google will know you’ve logged in to Human Angels. By logging in via Facebook or Google you grant us access to your Facebook or Google registered email address. We do not use (and cannot obtain) your friends list and we do not ask for or receive any data that Facebook holds on you.

If you choose to join Human Angels you are asked to create a username and password. If you prefer, you can log in using Facebook or Google instead, meaning you don’t have to create and remember another password.

If you log in via Facebook or Google you will grant us access to your Facebook or Google registered email address only. By default, the Facebook login process says it requires access to your Public Profile, but we do not store or use that data. You may stop access at any time via your Facebook or Google account settings. If you want to carry on being able to post on Human Angels you will then need to register a username and password.


Where is your data stored

Your data is stored by our web hosting company. Unless you have turned cookies off, some data technology companies (such as Google) store your cookies; they do not have access to any personal information about you beyond your browsing habits.

Your data is stored by our web server hosting providers:

The following companies store your cookies on our behalf. We do not share personal data (such as your name or email address) with these companies.


Tag management

Tags are lines of code that run on sites and apps. Human Angels uses tag management software to run code that connects to third-party technology companies. These third-party technology companies deliver Social Log-In, Advertising and Analytics.

Google Tag Manager


Social log-in

These companies allow you to use your social media account to log in to Human Angels. This is optional when you join Human Angels. If you choose to log in via Google or Facebook, those companies will know that you have logged in to Human Angels.

Facebook Connect






These companies help Human Angels understand our users:

Google Analytics


Your cookies

Most web browsers automatically accept cookies. A cookie is a small, temporary file which a web server sends to your web browser to be stored. Cookies allow Human Angels to identify your web browser and device if we see it again.


Cookies do not contain your name or other personal details and there are some benefits to you and Human Angels:


'Information storage and access' cookies allow you to perform certain functions like logging into Human Angels. Cookies improve your experience of the site. For example, they allow you to log in and post, and allow us to show you discussions you've already read in a different colour, and to display them top-down or bottom-up according to your preference.


'Measurement' cookies allow us to gather information about how many people visit or use Human Angels, how often, and what they look at while on the site (a process called ‘analytics’). If you visit multiple pages or come back to Human Angels after a break, cookies mean we do not count you as a new visitor. Using cookies like this allows us to compile aggregate statistics about how many users Human Angels has and how long people use the site for, on average. Understanding what’s well-used on Human Angels means we can create more of what users find useful and less of what they don’t.


There are three ways for you to manage your cookie preferences:


The first time you visit Human Angels you should see a pop-up along the bottom of the screen. You can choose to accept all cookies, by clicking ‘I Agree’, or you can manage your individual preferences by clicking ‘show purposes’.


If you are a registered member of Human Angels you can manage your cookie preferences at any time by contacting hello@thehumanangels.com. Within your Human Angels settings you should see a settings toggle which says ‘Privacy setting’. If you click on this, a pop-up should appear at the bottom of the screen. Here you can manage all your individual cookie preferences.


Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us. If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.


Disclosures of your personal data

We may share your personal data with the parties set out below for the purposes set out in the table above.


External Third Parties such as our data processors.

Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.


We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.


International transfers

 We do not intend to transfer your data outside of the UK or the European Economic Area (EEA).

However, if we do need to transfer your personal data out of the EEA, for example due to a relationship with a new technical service provider, we ensure a similar degree of protection is afforded to it by ensuring that:


We use specific contracts approved by the European Commission which give personal data the same protection it has in Europe. For further details, see European Commission: Model contracts for the transfer of personal data to third countries.


Data security

  • We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.


Data retention


How long will you use my personal data for?

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for. Generally your personal data will remain on our website unless you ask us to modify or remove it or we choose to remove old, out of date postings.



You have the right to:


Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.


Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.


Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.


Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.


Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:


If you want us to establish the data's accuracy.

Where our use of the data is unlawful but you do not want us to erase it.

Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.


You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.


Request the transfer of your personal data to you or to a third party. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.


Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.  


If you wish to exercise any of the rights set out above, please contact hello@thehumanangels.com.

No fee usually required


You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.


What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.


Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.